FAQs
How much does shipping cost?
We offer free standard shipping on all orders over US$69
For orders under US$69, a flat shipping fee of US$6.99 applies.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use it to follow your package in real time from our warehouse to your doorstep.
Do you accept returns?
At Cilence, your satisfaction is our priority. We offer a 30-day return policy from the date your order is delivered.
Please read our Return Policy carefully before submitting a return request.
Can I exchange an item for another size or color?
No. We do not offer exchanges.
If you would like a different size or color, please place a new order for the desired item.
How do I know which size to choose?
We recommend checking the Size Guide available on each product page.
If you are unsure, feel free to contact us before placing your order, we’re happy to help.
How can I contact you?
You can reach us anytime by email at support@shopcilence.com or through the contact form on our Contact Us page.
We respond to all inquiries within 24 hours on business days.
Customer Support
Our customer support team is always happy to assist you!
Email: support@shopcilence.com
Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)
We respond within 24 hours on business days.
Business Address: 35 W 31st St, New York, NY 10001, United States