Order Cancellation

At Cilence, all orders are processed shortly after being placed to ensure a smooth and efficient delivery process.

In many cases, your order may already be prepared for shipment within 10 minutes of being placed.

If you wish to cancel or make changes to your order, this must be done within 10 minutes after checkout.

After this time, all orders are final and cannot be canceled or modified under any circumstances.

This includes:

  • Canceling an order

  • Changing the size, color, or quantity of an item

  • Updating or correcting the shipping address

We strongly recommend reviewing your order carefully before completing your purchase to avoid any issues.

If you no longer wish to keep your item(s), you are welcome to return them once your order has been delivered.

Customer Support

Our customer support team is always happy to assist you!

Email: support@shopcilence.com

Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)

We respond within 24 hours on business days.

Business Address: 35 W 31st St, New York, NY 10001, United States